Frequently Asked Questions
Everything you need to know about your Joga Bonito experience.
How do I know which size of gear to order?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to ensure your jersey, boots, or training gear fits perfectly for optimal performance.
What is your return policy for worn equipment?
We offer a 30-day return policy for items in original, unused condition with tags attached. For hygiene and safety reasons, we cannot accept returns on equipment that has been used on the pitch or shows signs of wear.
Do you offer international shipping for global fans?
Yes, Joga Bonito ships worldwide. Shipping costs and delivery times vary by location, but most international orders arrive within 7-14 business days via our tracked global couriers.
Are your jerseys and footwear 100% authentic?
Absolutely. We are an authorized retailer for all brands we carry. Every product is guaranteed 100% authentic and sourced directly from official manufacturers.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to follow your package's journey to your doorstep.
Can I customize jerseys with my own name and number?
Yes, we offer professional heat-pressed customization on select jerseys. Simply select the 'Personalize' option on the product page to add your desired name and number before adding the item to your cart.